Questions and Answers

Have some questions?

Here are frequent questions with answers. If you cannot find the answer you are looking for, please get in contact with us and we will be happy to help.

How can I be referred to SLO?

There are many ways you can be referred to SLO:

You can self-refer or a family member can refer you with your consent. 

Social Work 

NHS Team

Education

Police 

Counsellor 

or any other Voluntary or Community Organisation 

Will it cost me anything?

SLO is a free service open to all regardless of referral process. 

We do not discriminate but treat everyone as a unique individual and are happy to help with offering advice, information and face-to-face support if required.

PLEASE remember you can call at anytime for advice, information or just to talk. Only face-to-face support requires a referral application.



Can I refer myself to SLO?

Yes of course you can! 

As long as you are over the age of 16 years. 

Please fill in a referral form and email it back or give us a call if you are unsure of what to do. Our staff will be happy to talk you through the referral process.

PLEASE remember you can call at anytime for advice, information or just to talk. Only face-to-face support requires a referral application.


What is SLO's opening hours?

At present we are here for you from 8:30am till 10pm Monday to Friday, but we are working on offering a 24/7 service. Over the weekend we are looking at offering a free confidential telephone helpline.

When our office is closed we are still here for you by:

Text Message

Telephone Call

Video Call

Email

Social Media

Not matter what the time is, there are many ways the staff and volunteers at SLO will make time for you. 

Is SLO right for me?

Yes! Absolutely! 

What have you got to loose? 

We don't mind if you just want to talk when you are feeling low or if you just want some advice and information on suicidal thoughts or other related mental health difficulties.

SLO is here to support everyone in the Kinross and surrounding communities.

How long do I have to wait to be seen by SLO?

Currently SLO does not have a waiting list. 

You should be able to get the advice, information or support you need and deserve straight away.

In the event that you do have to wait, the staff and volunteers will contact you on a regular basis to ensure you are safe and satisfied to remain on our waiting list.

REMEMBER only those accessing face-to-face support may be required to wait. Telephone, text or video call advice and information does not require a referral and can be accessed straight away.